Your online purchase at SOOLSHOP is safe!
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World class security
We protect you
When you pay with PayPal, you only need to enter your email and password. You don't have to reveal your financial information, such as your credit or debit card details, giving you extra protection.
We never close
We monitor transactions 24/7. You can rest assured: even if you let your guard down, we won't.
Advanced technology
We create and invest in the best protection systems available. High-level encryption keeps transactions highly protected from start to finish.
Fraud prevention
If you spot any suspicious activity, please contact us immediately so we can help you prevent fraudulent transactions. And remember: we will never request personal information via email.
Dispute resolution
If you have a problem with a transaction, we will hold the funds until the problem is resolved. We will conduct research and guide you every step of the process.
Global transactions
Buy or sell around the world. We accept transactions in 26 currencies from 203 countries and do the conversion to make buying and selling around the world easier and safer.
PayPal Buyer Protection
We protect you from payment to delivery, and use the most advanced anti-fraud technology to detect problems before they happen. We never disclose your financial information to sellers, and if you have a problem with your purchase, and the transaction qualifies for Buyer Protection, we will refund the purchase amount plus the original shipping costs (return costs are not included). covered by PayPal Buyer Protection).
Buyer Protection offers coverage for all qualifying online purchases paid with PayPal, as well as payments made through our website. To enjoy Buyer Protection, we require, among other things, that the accounts have no incidents and that the dispute be filed within 180 days from the date the purchase or payment was made.
To know all the requirements, consult our Terms of UseExamples of transactions covered by Buyer Protection:
- You bought a book but received a DVD.
- You purchased an item that was described as “new,” but you received something used.
- You purchased three items, but only received two.
- The item was significantly damaged during shipping.
- The item is missing parts (and the seller had not informed about it).
- You purchased an item described as authentic, but received an imitation instead.
Examples of unhedged transactions:
- Real estate.
- Motor vehicles.
- Custom made items not received.
- Industrial machinery.
- Items equivalent to cash amounts, including prepaid or gift cards.
- Items that violate our policies.
- Any item purchased in person (not online).
- Disputes submitted after 180 days from the date of purchase for claims for an item not received or not as described.
- Items that were correctly described by the seller in the case of complaints for items very different from what was described.
Account protection
If you report an unauthorized transaction within 180 days of the transaction date, we will investigate it immediately.
Refunds
If you do not receive your order, or what you received is not as described, and your purchase meets the requirements, we will be able to refund you in full, plus the original shipping costs.
You are protected if:
1. You did not receive your order.
To start the refund request process, all you have to do is log into your account and file a dispute within 180 days of the purchase date (if you made the purchase on eBay, Click here ).
2. You received your order, but it is different from how it was described.
There are several situations in which this condition is met, such as:
- You received a completely different item.
Example: You bought a book but received a DVD. - The item is missing parts or functions, and the seller had not reported this.
Example: The ad said batteries included, but you did not receive them. - You purchased a specific quantity of an item, but received the wrong quantity.
Example: you bought five pairs of shoes but only received four. - The item was considerably damaged during transportation.
Example: you bought a beautiful antique lamp and it arrived broken. - You received a counterfeit version of the item.
Example: you bought a Rolex but received an imitation.
3. You were charged for something you didn't buy.
This may mean that someone has used your PayPal account without your knowledge or authorization. Report it within 180 days and PayPal will investigate. If we determine that this was an unauthorized transaction or an error, you will be covered by our Zero Liability Program for qualifying unauthorized transactions.
